Last updated: 2026-08-17
These Terms govern your use of Oriste AI, a software service that manages appointment reminders and client messaging over WhatsApp and provides scheduling tools for appointment-based businesses. The service is provided by HAGERSTANT LTD, a limited liability company incorporated in the Republic of Cyprus (registration no. HE 496930) with registered office at Strovolou 77, Strovolos Center, 4th floor, Flat/Office 401, 2018 Strovolos, Nicosia, Cyprus ("Oriste AI", "we"). By creating an account or accepting an order, you agree to these Terms, our Data Processing Agreement, and the plan and price shown at checkout or in your order form.
Oriste AI sends reminders and automated replies on your behalf and augments — it does not replace — your existing calendar or practice-management system. You are responsible for the accuracy of the information you enter and for how you use the messages we send for you. The service is an administrative tool, not a medical device, diagnosis service or substitute for professional judgement. It must not be used for emergency triage or to make decisions about treatment, eligibility or access to care.
Paid plans are billed in advance through the billing provider identified at checkout. Prices, taxes, renewal dates, trial terms (if any), refund terms and plan contents are those shown at checkout or in your order form. Unless the order says otherwise, subscriptions renew monthly until cancelled. Cancellation stops future renewals but does not retroactively refund a current billing period except where required by law or the checkout terms. Cancellation also starts the deletion timetable in the DPA.
You agree to use the service only for legitimate communication with your own clients, in compliance with WhatsApp's and Meta's policies and with applicable law. You must provide all required notices and have a valid legal basis for communications and processing, including any special-category health data. You may not send unlawful or unsolicited marketing, upload data you have no right to process, attempt to bypass security, or use the service to produce harmful, deceptive or discriminatory content.
You are the controller for your clients' personal data; we act as your processor under the Data Processing Agreement. Application and primary database hosting are in the EEA. Approved sub-processors may process data in other regions only with an applicable GDPR transfer mechanism and safeguards. Our processing of business account, billing and security data is explained in the Privacy Notice.
Third-party services such as WhatsApp, Google Calendar, the selected billing provider and AI providers have their own availability and terms. AI output can be incomplete or wrong. You must configure escalation rules, keep staff oversight appropriate to the risk, and review any output before relying on it for a decision affecting a person.
We work to keep the service available but do not guarantee uninterrupted operation. We may suspend access where reasonably necessary for security, law, non-payment or material misuse, and will give notice where practicable. To the extent permitted by law, neither party is liable for indirect or consequential loss, and our aggregate liability is limited to the fees paid for the service in the twelve months before the event giving rise to the claim. Nothing excludes liability that cannot lawfully be excluded.
Each party must protect the other's confidential information. You retain rights in your data. We retain rights in the service, software and documentation. You grant us only the rights needed to operate the service and meet our legal obligations. Feedback may be used to improve the service provided it does not identify you or your clients.
Either party may terminate for a material breach that is not cured within a reasonable notice period, or immediately where cure is not possible. On termination, access ends and data is returned or deleted as described in the DPA, subject to lawful retention and backup cycles. Clauses intended to survive termination, including payment, confidentiality, liability and dispute provisions, continue to apply.
We may update these Terms; material changes will be notified and, where required, re-accepted. A change will not retroactively reduce protection for personal data. If you object to a material change, you may stop using the service before it takes effect.
These Terms are governed by the laws of the Republic of Cyprus, including Law 125(I)/2018 supplementing the GDPR. Courts of the Republic of Cyprus have jurisdiction, without limiting mandatory rights or remedies under data-protection law. Legal notices to us may be sent to legal@oriste.ai. We may send notices to the account email. Notices are effective when received.